Extension to Get Similar Cases Functionality

Extension to Get Similar Cases Functionality

When we use the integration to Get Similar Cases, we end up getting case numbers. I think that an extension to this idea would be to get the "similarity" score like you do in the UI (100%) as well as basic information like...

Is the case closed

If closed, what was the close reason and root cause

My desire is if we have a situation where we have a repeating alarm from a customer that for any reason we can't filter upstream, but it happens every hour or so, I would like to be able to look at previous cases for the past XX days and then decide if we should auto-close it in playbook actions or escalate it based on no similar cases or cases below a certain percentage of similarity.

Just an idea, may look at coding this up myself if I have time soon.

3 votes

Scheduled in Roadmap · Last Updated


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