Feature Request: Pre-Defined Saved Case Queue Filter List

Feature Request: Pre-Defined Saved Case Queue Filter List

We have shift assignments where clients have specific clients and case types (determined by Case Tags) that they are responsible for on a shift. At the beginning of a shift, the analysts will go in and manually select each of their assigned clients and case types that they are responsible for. It would be great if the analyst could select from a list of pre-defined filters.

So for example, an analyst might have "Shift Assignment 1" which includes EDR alerts for a specific group of clients. At the beginning of a shift, analysts manually configure their case queue filter for:

Case Tag: EDR Alerts

Environments: Client1, Client 2, Client 3, Client 4, Client 5, and etc.

It would be great if they could just have a pre-saved list of pre-configured filters, so they would simply go in and select the "Shift Assignment 1" filter which already has the appropriate case tag and environments selected.

If commonly used filters could be pre-defined by SOC Managers in settings, that would be even more useful for when shift assignments are adjusted.

5
5 votes

Scheduled in Roadmap · Last Updated

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